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Terms and Conditions

Terms and Conditions

Terms and Conditions

Free Shipping
Shipping is FREE for all orders in the continental United States. Most products are shipped via UPS ground, for larger/heavier product we will ship via truck. Express shipping is available on all items at an additional cost, which you can preview prior to checkout.

All orders will be processed within 24 business hours and typically shipped within two business days of being processed. During periods of extremely high order volume such as Black Friday and Christmas additional time for handling may be required.

In the event that your package is refused the shipping cost of your order and any additional shipping fees will be deducted from your refund.
Order Cancellation 
You may cancel your order at any point before it has shipped. Shortly after your order has shipped you will receive email confirmation of your shipment containing tracking information. Once your order has shipped the Return and Exchange policy will apply. 

KEF may cancel any order for any reason. Some reasons include the product ordered is out of stock and there are no plans for restocking that item, errors in pricing or availability, payment has been declined by the issuing financial institution. 

KEF reserves the right to require a signature upon delivery of any packages.   
If you are not satisfied with your purchase, you may (after obtaining a Return Authorization Number by calling 732-683-2356 or emailing orders.us@kef.com), return the merchandise for a refund within 30 days of receipt (Less Shipping & Handling Charges).  All returned merchandise must be free from damage of any kind, and be in its original factory box with all original packing materials, warranty cards, manuals, accessories, UPC label intact, and any other included materials.  

All returns of opened product for reasons other than manufacturer defect or damage in shipping will incur a 5% restocking fee and you will be responsible for the cost of return shipment.

All Returns require a Return Authorization Number (RA#). Returns without RA#s will not be accepted. To obtain a Return Authorization Number, you must contact Customer Service at 732-683-2356. All Returns must have the RA # written clearly on the outer box. Failure to write the Return Authorization clearly will result in a delay for processing the refund. 

There are NO refunds on Special Ordered Products. All sales of REFERENCE, BLADE, and BLADE TWO are considered Special Ordered.

Authorized returns must be delivered to the designated return location within thirty (30) days of receipt of your return authorization number. Returns received after thirty (30) days will be refused.

In the event that you refuse your package, you will be subject to paying the full shipping price of the product and associated accessorial shipping charges. If you ordered an item that has Free shipping you will be charged the full shipping amount.

If your package is undeliverable due to incorrect information provided by you, the purchaser, or any other reason that is not the fault of KEF, the purchaser is responsible for payment of the full shipping amount.

Eligible defective products may be returned for an exchange within 30 days from the date your product was delivered. Defective products will be exchanged for the same model only. Defective products must be returned with the original box and packaging and with all included materials including, but not limited to, warranty cards, manuals, and accessories. The UPC label must be intact. We reserve the right to charge for all missing materials.

To process a defective return/exchange you must contact Customer Service at 732-683-2356. All returns/exchanges require a Return Authorization Number (RA#). This will be given by Customer Service. All Returns/Exchanges must have the RA # written clearly on the box accompanied by a note, explaining what is wrong with the item, in the original merchandise box.
Damage on delivery
We make every effort to prevent shipping damages. If your package appears damaged upon receipt:
  1. Notify KEF with-in 24 hours of receipt.
  2. Please take pictures of the damaged box/product
  3. If you refuse delivery, please notify KEF immediately at 732-683-2356.
  4. If a damaged product is accept with a signature contact KEF immediately.
Free 90-day TIDAL subscription
  1. The promotional offer will only be valid from December 21, 2022 until March 31, 2023. The offer will expire at 23:59pm on March 31, 2023.
  2. The free 90-Day TIDAL HiFi Plus subscription voucher code will be sent to you upon successful registration of your LS60 Wireless, LS50 Wireless II or LSX II speakers via us.kef.com and is valid to redeem on the TIDAL website until April 30, 2023.
  3. In order to receive the offer, you must opt-in to receiving KEF Updates when registering your product.
  4. The voucher code will be sent to you from info.us@marketing.kef.com within 24 hours of registering your product. Please add this address to your safe list.
  5. The offer is available only to new customers who have not enjoyed a TIDAL subscription previously.
  6. This offer is valid for US customers only.
  7. A valid payment method is needed in order to be able to take advantage of the offer. You will not be charged before the end of the trial period.
  8. This offer may not be used in conjunction with any other promotion or exchanged for a cash alternative.
  9. KEF reserves the right to withdraw, amend or cancel this promotion at any time, E&OE.
  10. Please write to us at: info.us@kef.com if you have any questions or need further clarification.
  11. KEF shall use and take care of any personal information in line with its Privacy Policy here.
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